Introduction
“Inqlha” refers to the digital platform, website, and mobile application operated by [Company Legal Name].
“User” / “Customer” means any individual or business booking services through Inqlha.
“Driver” means any registered and verified individual offering moving or delivery services through Inqlha.
“Fleet Owner” means any verified individual or company that registers and manages multiple vehicles and drivers on the Inqlha platform.
“Service Provider” collectively refers to Drivers and Fleet Owners.
“Services” refers to transportation, moving, logistics, and related offerings available on the platform.
2. Use of the Platform
Users must be at least 18 years old to create an account and use the services.
All information provided during registration must be accurate, complete, and up to date.
Users are responsible for maintaining the confidentiality of their account login credentials.
Fleet Owners are responsible for ensuring that all registered vehicles and drivers under their account meet Inqlha’s requirements and comply with Saudi law.
3. Services Provided
Inqlha acts as a digital marketplace connecting Customers with verified Drivers and Fleet Owners.
Inqlha itself does not own vehicles or directly provide transportation services.
Customers are responsible for ensuring their goods are legally permitted for transport.
4. Pricing & Payments
All service prices are displayed upfront through the platform with transparent pricing and no hidden fees.
Customers may pay:
Cash directly to the Driver/Fleet Owner (when applicable).
In-app digital payment, which is transferred to the Driver’s or Fleet Owner’s Inqlha Wallet.
Drivers and Fleet Owners subscribed to Inqlha may pay a subscription fee for unlimited access to trip requests.
If not subscribed, a 1.5% service fee applies before submitting a quotation.
Any requested refunds will be handled according to Inqlha’s Refund Policy.
5. Delivery Notes & Tracking
Customers receive real-time tracking for each booking.
Delivery notes are generated and stored digitally within the app for instant download.
Inqlha is not responsible for delays caused by traffic, weather, or other unforeseen conditions outside the Service Provider’s control.
6. Responsibilities of Drivers & Fleet Owners
Drivers and Fleet Owners must maintain valid licenses, permits, and insurance as required by Saudi law.
Fleet Owners are responsible for the conduct, compliance, and performance of all drivers operating under their account.
Vehicles must be safe, roadworthy, and suitable for the assigned tasks.
Service Providers must follow ethical practices and maintain professional conduct at all times.
7. Limitation of Liability
Inqlha is a platform and is not directly responsible for damages, loss, or theft of goods during transportation.
Claims related to service quality should be addressed first between the Customer and the Service Provider. Inqlha may mediate disputes but does not guarantee outcomes.
8. Cancellation & Refund Policy
Customers may cancel bookings within the timeframe stated in the app.
Cancellation fees may apply depending on the stage of the booking.
9. Privacy & Data
Inqlha values user privacy and follows applicable Saudi and international data protection laws.
Personal information will not be shared with third parties without consent, except as required by law.
10. Modifications to Terms
Inqlha reserves the right to update or amend these Terms & Conditions at any time.
Continued use of the platform after changes indicates acceptance of the updated Terms.
11. Governing Law
These Terms & Conditions are governed by the laws of the Kingdom of Saudi Arabia.
Any disputes shall be subject to the jurisdiction of courts in Saudi Arabia.